Refund Policy
Refund and Return Policy
Shop with confidence
We have good news for you. You can return most of our products (with the exception of special orders) for any reason, within 30 days from the invoice date.
No hassle. No questions asked.
Fast and simple refunds
After the product is returned, the refund will be processed within 3 to 5 business days.
Simply use the shipping label provided by us and send the item back. Once the refund is processed, you will be notified by email.
Depending on your banking institution, the amount may take between 48 to 72 business hours to become available.
The refund will always be made using the same payment method used for the purchase.
How to request a return
To start the return process, send an email to: sales@icomotors.com
Our team will guide you through the entire process.
How the return process works
To ensure an efficient process, all products must have prior return authorization (RGA – Returned Goods Authorization).
Upon request, a Return Goods Authorization (RGA) will be issued. You will receive a shipping label and detailed instructions. Simply prepare the package, apply the label, and hand it over to the indicated carrier.
What is a Return Authorization Number (RAN)?
The RAN (Return Authorization Number) is a number assigned to your return, used for internal tracking, inventory control, and process management.
Order shipping error
If ICO Motors sends an incorrect part, the full amount (product, taxes, and shipping) will be refunded, and a free return label will be provided.
Return conditions
We accept returns on most products within 30 days of receipt.
For a return to be accepted, the product must be new, not have been installed or modified, be in its original packaging, and be in resalable condition.
Important:
Installed, used, or modified products will not be accepted.
After 30 days, all sales are considered final.
Returns that do not meet the criteria may be returned to the customer, with shipping costs being their responsibility.