Shipping Policy
Order Processing
All orders are processed according to the timeframe indicated on the products, after payment confirmation. After dispatch, a tracking number will be provided to monitor your order.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Costs
Shipping costs are calculated at the time of purchase and displayed before order finalisation.
In some cases, there may be campaigns with free shipping, duly indicated on the website.
International Shipping
We ship across Europe. For shipments outside the European Union, customs fees and local taxes may apply. These costs are the responsibility of the customer.
Delivery Delays
Although we work with reliable logistics partners, delays may occur due to reasons beyond ICO Motors' control, such as:
- weather conditions
- periods of high shipping volume
- customs processes
In these cases, we will do our best to monitor and support in resolving the issue.
Delivery Address
It is the customer's responsibility to ensure that delivery details are correct.
ICO Motors is not responsible for delays or delivery failures due to incorrect information.
Undelivered Orders
If an order is returned due to the recipient's absence or incorrect address, a new shipping payment may be required.